An Inver Grove Heights garbage hauler has been cited by the Better Business Bureau for generating a high number of customer complaints.
Troje’s Trash and Recycling Services has not responded to 17 complaints, according to the Better Business Bureau of Minnesota and North Dakota. On Thursday the group issued a news release saying that Troje’s has been given an “F” rating — the lowest possible.
“There’s an established pattern of problems and the company has thus far failed to address the underlying issues leading to customer complaints,” said bureau CEO Dana Badgerow.
Most of the complaints involved charges that scheduled garbage pickups were delayed up to several days.
The bureau has received 68 complaints about Troje’s in the past three years. Troje’s has responded to some of the complaints, promising to improve service.
But the BBB has listed 17 filed complaints as “unanswered,” with another nine “unresolved.” The group has also received nine customer reviews rated as “negative.”
Troje’s did not respond to a phone message left Thursday.